Client focus
Comrade Carl Marks, our chief
nerd whose has recently changed his job title to VP of Technological
Excellence and User Experience, explained to the leadership team how our clients provide feedback about their experience with our new software product release.
Carl’s exacts words were, “50% of
our clients don’t know their ass from their elbow, 78% use Whatsapp to ask for
tier 1 support 4 times a day instead
of using common sense, and 25% have no complaints whatsoever, because they are
on the take”.
Comrade Carl pulled out a flask on
brandy, offered us all a drink, and continued. (My readers may want to note that
I did not drink anything in line with my core value of sobriety and total
control.)
And Carl continued, “If our
clients were to undergo digital detox or smoke a joint, our experience of their user experience
would improve drastically. ”
CEO Stan, who had been texting
his wife stopped Carl in his tracks. “Comrade Carl, what kind of bullshit is
that? Digital detox for users-are you fucking crazy Carl? Are your medications
balanced?”
Comrade Carl looked me in the
eyes, after first looking at my legs. “Gloria, Stan's ignorance is an HR problem. I know
for a fact that client-focused digital detox eliminates a false sense of
urgency that clients may experience. Just "go to work on Stan" to change his
mind, kibinimat.” Then Carl walked out of the room, singing a ditty in Russian, Tsupchik.
If you ask me, I do know that the sophisticated French are way ahead of
the pack on digital detox. Perhaps I can put together a solution, in line
with my core value of "HR as solution architect.”
My Dad always used to use the
term “ahead of the pack”, when he was referring to me.
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