Friday, 13 September 2019

The importance of cultural training for dealing with the Swiss and Italians

Constructive feedback



Comrade Carl Marks, our chief nerd and self appointed product-ambassador-at-large for embryonic blockchain-based  products, just returned from a trip to potential clients in Italy and Switzerland, which is a neutral country, much like Sweden.

Comrade Carl had planned the trip for  6 months, claiming that Italy-based customers are important because when they buy equipment they don't necessarily expect it to work, as opposed to the Swiss, who will not buy anything unless is it is fully functional, except in certain areas of Switzerland where German is not spoken.

When Comrade Carl landed in Milan, the car rental agency would not rent him a car, because he had brought with him only his international drivers' license, forgetting  his US licence at home. Carl texted me and told me that "HR should be halved and quartered for not taking care of administrative issues. Gloria, you waste all your time in your data mine, and we the simple folk, get fucked. Brexit now. To hell with HR. Love, Carl."

Two hours later, I received a Whatsapp message that Comrade Carl had nonetheless rented a car! I texted back, asking the ever-so-innovative Comrade Carl how he had "pulled this off". 

Before I continue this lovely yarn, I want to inform my somewhat unworldly readers in the USA and parts of Canada that "CPSU" stands for the Communist Party of the Soviet Union.

So, to continue...Comrade Carl told me that since he still carries his CPSU membership card, he told the Italian rental car service agent that  the card is in fact his drivers licence, and he pointed to his date of birth as the license number, duping the Italian rental agent.

I wandered into our R&D department and told the story to 2 Italian nerds in our Blockchain team who, unfortunately, do not speak English, but rather speak English in Italian. They told me that Comrade Carl is very wise; Italy can be very broken, from an HR perspective. ``But if Comrade Carl gets (ah) caught in (ah) Switzerland, his goose (ah) is cooked (ah)`.

I texted Comrade Carl and suggested that he drive to Lucarno, Switzerland  for the weekend. "Comrade Carl, I suggest you have a few drinks before you drive back to Italy. Parking on the sidewalk is ok, because the Swiss have loosened up; the Swiss police want all tourists to have a wow user experience.  Love Gloria."





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